Refund policy

At Grand Slam Wear, we carefully inspect every order before shipping to ensure that the product arrives in good condition and matches the purchase made.

Our products are made to order, meaning that each item is specifically prepared once the order has been confirmed.

For this reason, exchanges are only accepted in cases of manufacturing defects, defective products, or shipping errors made by Grand Slam Wear.

EXCHANGES FOR MANUFACTURING DEFECTS OR SHIPPING ERRORS

If the product received has a manufacturing defect or does not match the order placed, the customer must notify us within a maximum of 14 days from the date of delivery.

To request a review of the case, you must contact our customer service team by email and provide:

  • Order number

  • Description of the issue

  • Clear photographs of the product and packaging

Once the case has been reviewed, if a manufacturing defect or shipping error is confirmed, Grand Slam Wear will arrange the corresponding product replacement.

CONDITIONS

Exchanges will not be accepted in the following cases:

  • Used products

  • Products damaged due to misuse

  • Products showing signs of wear

  • Products without their original packaging

  • Exchanges due to size, color, or personal preference

  • Exchanges because the customer does not like the product

  • Exchanges because the product does not meet the customer’s subjective expectations

  • Errors made by the customer when selecting the size, model, color, or shipping address

MADE-TO-ORDER PRODUCTS

All of our products are prepared on demand once an order has been placed. This means that each item is specifically produced after the purchase has been confirmed.

For this reason, we do not accept exchanges due to size, color, personal preference, change of mind, or because the product is not what the customer expected, provided that the item received correctly matches the order placed.

SHIPPING COSTS

In the event of a confirmed manufacturing defect or shipping error made by Grand Slam Wear, we will cover the costs associated with the replacement.

In any other case not covered by this policy, no product exchange will be made.

CONTACT

For any questions regarding exchanges, please contact us at:

gslamwear@gmail.com